FAQS

Shipping 

Domestic Shipping

We currently only offer domestic shipping. Please choose your shipping speed upon checkout. Please note it takes 2-6 days to process your order in addition to your shipping speed.

 

International Shipping 

We currently don't offer international shipping. Rates are calculated at checkout based on your shipping address 

​Payment Methods  

We accept all major credit/debit cards or you can pay via AfterPay, Klarna, & Sezzle  

 

Returns

Returns & Exchanges 

 

Currently due to Covid-19 we are not accepting returns. Email customer service for any further questions.

IMPORTANT: Damaged, worn, dirty or any shoes that Shoefix believes has been used will NOT be accepted and will be returned back to their sender. This also includes any items outside of the 7 day return period. Please contact customer care for the return address. 

PLEASE BE ADVISED  THERE ARE NO RETURNS ON SALE ITEMS, PRE-ORDERS, JEWELRY AND ACCESSORIES. 

 

Damaged or Incorrect Items  

​Please contact us if you believe your order has arrived damaged. We will have the issue resolve within 5 business days.

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